Command and Control Management is OVER
The days of command and control are over — managers need to become coaches. Managers who make the change coach and train their people everyday, they build a team and they facilitate success.
Employees have to make a change along with managers. Employees have to become players. Players are accountable for their performance, they communicate and they have winning attitudes.
This combination gives customers an experience that is different. An experience which they remember when they go into another store and get less than the best service.
The Mindful Manager offers simple tools and strategies for today’s manager.
See Kindle Book, The Mindful Manager